Privacy Policy

Last Updated: 23 October 2026

Welcome to FORLESS. Your privacy is important to us, and we are committed to protecting your personal information.

This Privacy Policy explains how FORLESS, operated by T & A Multi Sourcing Sdn Bhd, collects, uses, stores and protects your personal information when you visit or make a purchase through our website, https://bestforless.shop.

We handle personal information in accordance with applicable Malaysian laws, including the Personal Data Protection Act 2010 (PDPA), as amended.

By using our website, you acknowledge the information provided in this Privacy Policy.

1. Personal Information We Collect

When you visit our website, place an order or contact us, we may collect the following information:

• Personal details: Full name, email address and phone number.

• Delivery information: Shipping address, postcode, city and state.

• Order information: Products purchased, order history, transaction amounts and delivery preferences.

• Payment information: Payment status, transaction references and limited payment details provided by our payment service providers.

• Website information: IP address, browser type, device information, cookies and website usage data, where collected by our website or service providers.

Some information is collected directly from you, while other information may be collected automatically through your interaction with our website or received from our payment and delivery service providers.

2. How We Use Your Information

We collect and process personal information for the following purposes:

• To process, confirm and fulfil customer orders.

• To arrange shipping and delivery.

• To process payments and refunds.

• To communicate with customers regarding purchases, deliveries and enquiries.

• To provide customer support and resolve complaints.

• To maintain and improve our website and shopping experience.

• To detect and prevent fraudulent transactions or unauthorised activities.

• To comply with applicable legal, accounting and regulatory obligations.

• To send promotional updates or marketing communications where permitted and subject to your preferences.

We collect only information reasonably necessary for these purposes.

3. Payment Processing

FORLESS uses third-party payment service providers, including Stripe, to process online transactions securely.

When you make a payment, relevant payment information is processed by the payment provider in accordance with its own privacy and security policies.

FORLESS does not intentionally collect or store customers' complete payment card numbers or card security codes on its own systems.

Payment providers may retain transaction information as required for payment processing, fraud prevention and legal compliance.

4. Shipping and Delivery

To fulfil your orders, we may share necessary delivery information with third-party logistics providers, including J&T Express, GDEX or other courier services used by FORLESS.

This information may include your name, delivery address, contact number and shipment details.

Such information is shared for the purpose of arranging, tracking and completing deliveries.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to support essential website functions, remember shopping preferences and understand website performance.

Depending on the technologies enabled, cookies may also help us analyse website traffic and improve customer experience.

You can manage or disable certain cookies through your browser settings. However, disabling essential cookies may affect website functionality.

Where required by applicable law, we will request consent before using non-essential cookies.

6. Sharing Your Personal Information

We may share relevant personal information with trusted third parties where necessary to operate our business, including:

• Payment processing providers.

• Shipping and logistics companies.

• Website hosting and ecommerce service providers.

• Technology and customer support service providers.

• Professional advisers, regulators or government authorities where legally required.

We do not sell customers' personal information to third parties.

We seek to limit information sharing to what is reasonably necessary for the relevant service or legal requirement.

7. Data Security

FORLESS takes reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration and disclosure.

We use website and payment service providers that offer security measures designed to protect customer information.

However, no method of electronic transmission or data storage is completely secure, and absolute security cannot be guaranteed.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including order fulfilment, customer support, recordkeeping and compliance with applicable laws.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it, subject to applicable legal obligations.

9. Your Privacy Rights

Subject to applicable Malaysian law, you may have the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Withdraw consent for certain processing activities, where applicable.

• Request that we stop processing your information for direct marketing.

• Request information about how your personal data is collected, used or disclosed.

• Exercise other applicable rights, including data portability where legally available.

To submit a privacy-related request, please contact us at forless.co@gmail.com.

We may need to verify your identity before processing certain requests.

Please note that some information may need to be retained to comply with legal obligations or complete existing transactions.

10. Marketing Communications

If you subscribe to our updates or otherwise agree to receive marketing communications, we may send information about new collections, promotions and product launches.

You may opt out of promotional communications at any time by contacting us at forless.co@gmail.com or using an unsubscribe option where provided.

Opting out of marketing will not prevent us from sending necessary order confirmations, payment updates or delivery notifications.

11. International Data Transfers

Some of our third-party service providers may process or store personal information outside Malaysia.

Where international transfers occur, we will take reasonable steps to ensure that personal information is handled in accordance with applicable Malaysian data protection requirements.

12. Third-Party Websites

Our website may contain links to external websites, social media platforms or third-party services.

FORLESS is not responsible for the privacy practices or content of websites operated by third parties.

We encourage customers to review the privacy policies of any external websites they visit.

13. Children's Privacy

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly seek to collect personal information from children without any consent required by applicable law.

If you believe that a child has provided personal information improperly, please contact us so that we can review the matter.

14. Changes to This Privacy Policy

FORLESS may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality or applicable legal requirements.

Any updates will be published on this page with a revised effective date.

We encourage customers to review this policy periodically.

15. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how your personal information is handled, please contact:

Brand: FORLESS
Operated by: T & A Multi Sourcing Sdn Bhd
Website: https://bestforless.shop
Email: forless.co@gmail.com
Country: Malaysia

We will make reasonable efforts to respond to privacy-related enquiries and requests in accordance with applicable law.